AIRPAL™ POS

Support & FAQs - Main AIRPAL page - Please view update on "new" device on the main page.

FAQ's

What terminals work with AIRPAL?
Due to the ever-changing variety of terminals and application software it is difficult to test every combination. By design AIRPAL should work with almost any terminal that requires a dial tone line to transmit its data. The complications are usually related to the software application and how the terminal dials into the Host Processor.
Two major issues that have been found to be a problem are:
1. The Host Processor phone number is not a valid number for a cellular network. The "950" exchange is not recognized by most cellular networks, and local exchange numbers will most likely not work if you roam outside of your wireless system's local coverage area. For the best results your terminal should be programmed with an "800" number to minimize any dialing issues.
2. Your terminal "pre dials" the Host Processor. This is when a card is swiped on the terminal and the terminal dials the host before you enter the remaining information, such as the total dollar amount of the sale. For use with AIRPAL, your terminal must be loaded with an application that does not dial the host until the last piece of data is entered into the terminal.
If I have to place my wireless phone into the analog mode, am I being charge a higher rate by my wireless service provider?
Most wireless service providers still allow you to use analog transmission without paying a premium. The only way to be completely sure is contact your wireless service provider.
 
I have placed my wireless phone into the analog mode using the "FCN + 2" method outline in my phones user manual, but I still cannot complete transactions. Why?
The "FCN + 2" method will not work with AIRPAL. To properly place your wireless phone into the analog mode for POS use, you must follow the steps described in the 'Configuring Your Wireless Phone' section of the POS Application Supplement Guide.
 
While my phone is placed in AIRPAL, will I be able to receive calls on my wireless phone?
While placed in the AIRPAL all audible tones are muted on your wireless phone. Therefore your phone will not ring, making it difficult for you to tell when a call is coming in. If the flip is open on the display you can see the incoming call indicator, you could then remove the phone from AIRPAL and answer the call.
 
Since my wireless phone will not ring while seated in the AIPAL cradle, can I use a hands-free accessory so that I can listen for incoming calls?
No - the background noise that is picked up from the hands-free microphone will cause POS transactions to fail.
 
How strong must the wireless signal be for AIRPAL to operate?
To process POS transactions successfully your wireless phone must have at least a continuous three "bars" of receive signal strength were the AIRPAL is located. This is typically displayed on the top of your wireless phones display.
 
Is there a portable/ battery operated version of AIRPAL?
No - a "cigarette lighter" adapter for use in a vehicle or any other power source with a cigarette light receptacle.
Can I use a "Pre-Paid" wireless phone with AIRPAL?
No - the additional authorization entries for the pre-paid phone system will interfere with the POS terminals ability to dial into the Host Processor.
 
Is there any way to "boost" the signal of my wireless phone for better performance?
No - at this time there is no adapter available to output the radio signal from the wireless phone to a booster device or external antenna.
 
I have a phone on the AT&T Wireless Network and I cannot switch the phone into the analog mode. Why?
Most likely that feature is not enabled in the software of the phone that you have. This is typical of most Motorola phones on the AT&T network.
 
Which wireless network works best with AIRPAL for POS transactions?
Due to the amount of wireless systems available, and the territories that they cover, it is difficult to say one is better than another. The key feature that is required for AIRPAL to process POS transactions is the wireless systems ability to provide analog cellular service.
 
My terminal dials a 950-xxxx number to connect to the Host Processor. My terminal works fine connected to a landline, but when connected to AIRPAL I cannot complete a transaction.
Most wireless networks do not recognize the "950" exchange as being a valid dialed number. Contact your merchant service provider to see if the terminal can be programmed with an "800" number.
 
Can I us my GSM phone with AIRPAL?
No - due to the difference in the GSM wireless phone technology it is not compatible with AIRPAL.
 
I am having trouble completing transactions with AIRPAL, what should I do?
First, refer to the Troubleshooting section of the manual to see if any of those situation relate to your situation. You can download the manual in PDF format at the top of this page. It could be as simple as a terminal setting (for information on your POS terminal, contact your Merchant Service Provider). If you continue to have problems, contact AIRPAL customer support at support@800airdesk.com or call 1-800-247-3375.